We care about your privacy
What information do we collect?
We collect cookies to authenticate your browser to TWL. Cookies don't store any personally identifying information, such as your name or email address. You can also disable the cookies using your web-browser preferences, if you prefer. Please understand that if cookies are turned off, you may not be able to use certain parts of the TWL services or certain functions and features of the TWL site.
If you choose to register with TWL, we require some personal information. We ask for your name, a nickname, an email address, a username, and a password (which you can choose yourself). This information is stored in a secure database, and your password is processed such that it cannot be recovered. If you participate in a discussion forum or leave feedback, we'll show your nickname next to your comments and feedback.
If you choose to subscribe to the website Newsletter, we enforce a double opt-in method. This means that you must first request the newsletter from the website, and then confirm your subscription using the email address you supplied originally. If you do not confirm within 24 hours, your email address is automatically deleted. During your subscription period you may unsubscribe at any time by clicking on the unsubscribe link sent in the original welcome. An unsubscribe link is also sent with every newsletter or email we send you. You may also use this link to change your information, such as your name/avatar, as well as unsubscribes. If you choose to unsubscribe, all of your details are deleted immediately.
Why do we collect information?
The information we collect when you create an account with TWL is used to identify you as a unique user. Without this information we would not be able to provide a service to the user community. The information the TWL portal collects is used for your convenience and for statistical purposes. For example, if you forget your password, we can help you create a new one and guide you through this via email. Background information such as age or gender is used to provide statistical information about website preferences. This statistical information is stored without any personal information.
If you choose to register with us, interact and participate in conversation with other users and/or in a forum or leave feedback, we will show your nickname together with your comments and feedback.
Usage of cookies
TWL uses Piwik Analytics, a web analytics solution. Piwik adds cookies to your computer when you visit the Portal and collects information about website traffic to create statistics for the site owner. Unlike other analytical products, Piwik is hosted on the same server as the website and is, therefore, a little faster in operation and controlled by TWL. Additionally, unlike most analytical products, Piwik does not make any data available to third-party companies which might reuse this data for other purposes.
Disclosure of personal information
TWL will not disclose any user-originated personal information to any third parties or to any affiliate companies, cooperation partners or other similar entities without an explicit consent from you. For the avoidance of doubt, TWL may disclose background information (containing no personal information) to third parties.
However, TWL may, in good faith, disclose and use personal information if reasonably necessary to:
TWL shall comply with the Swiss Federal Data Protection and Information Commissioner (FDPIC) and other rules and regulations applicable to protection of privacy and personal information in force in Switzerland, as well as good practices of personal information usage. TWL shall take appropriate measures to prevent unauthorized access to, improper use, and the reasonable accuracy of your personal information and other information submitted to TWL via the use of the services.
Accuracy of collected information
TWL may on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal information retained by TWL in connection with the operation of the Services.
You shall always have the right to inspect and verify any data regarding you. You may exercise this right by providing TWL with a hand signed request for inspection, which will be sent to TWL at the address mentioned below.
It is the policy of TWL to refuse membership to persons under the age of 18.
Changes to this policyTWL may at any time with or without a separate notice change this Policy, you are encouraged to review this Policy from time to time. In case of substantial changes, TWL shall notify all its users by email or via notice on the website.
If you have any additional questions about this Policy, you are encouraged to contact TWL. Our contact information is: TwoWayLove, Zürichweg 7, 8153 Zürich, Switzerland. You can also send any enquiries via email to: info[at]twowaylove.com or you can use the contact form of this site.